Privacy Policy
Last updated: 9 October 2026
This Privacy Policy explains how Repair UAE Appliances ("we", "us", "our") collects, uses and protects your personal information when you visit repairuaeappliances.com, call us, message us on WhatsApp or book an appliance repair with us in the United Arab Emirates.
Independent Service Disclaimer
We are an independent appliance repair company providing fast, reliable, and expert service for all major brands. We are not affiliated with any manufacturer.
Repair UAE Appliances is not an authorised service centre, dealer or agent of any appliance manufacturer. Brand names, model names and trademarks mentioned on this website belong to their respective owners and are used only to describe the appliances we repair. Their use does not imply any partnership, endorsement or approval.
If your appliance is still under the manufacturer’s warranty, please contact the manufacturer or its authorised service centre first. Repairs carried out by an independent provider may affect a manufacturer’s warranty, depending on that manufacturer’s terms.
Information we collect
- Details you give us: your name, phone number, email address, service address or area, the appliance, brand and fault you describe, and any photos or videos you send us, for example through our contact form, a phone call or WhatsApp.
- Service records: the repair visit, parts used, quotation and invoice for your job.
- Website usage data: pages visited, device and browser type, approximate location from your IP address, how you arrived at our site (for example from a Google ad) and how you interact with the page. This is collected with cookies and similar technologies, described below.
How we use your information
- To respond to your enquiry, give you a quote and send a technician to your address.
- To carry out the repair, issue invoices and provide after-service support.
- To contact you about your booking by phone, WhatsApp, SMS or email.
- To understand how visitors use our website so we can improve it.
- To measure how well our advertising works, including which Google ads lead to calls, WhatsApp messages or form enquiries.
- To meet legal, tax and accounting obligations and to prevent fraud or misuse.
We do not sell your personal information.
Cookies, analytics and advertising
Our website uses Google Tag Manager to load the following services, which may set cookies or collect usage data:
- Google Analytics to measure website traffic and usage.
- Google Ads conversion tracking to measure which ads lead to enquiries. Google may use this data as described in its own policy.
- Microsoft Clarity to understand how visitors use our pages, through heatmaps and anonymised session recordings.
You can learn how Google uses data at policies.google.com/technologies/partner-sites, manage Google ad personalisation at adssettings.google.com, and read Microsoft's privacy statement at privacy.microsoft.com. You can also block or delete cookies in your browser settings. Some parts of the site may not work as intended without them.
Who we share information with
- Our technicians and staff who handle your booking.
- Service providers who help us run our business, such as website hosting, email, WhatsApp (Meta), and the analytics and advertising services listed above.
- Government or law enforcement authorities where the law requires it.
How long we keep your information
We keep enquiry and booking details for as long as needed to provide the service and after-service support, and service and invoice records for as long as UAE law requires. Analytics data is kept according to the retention settings of the services listed above.
How we protect your information
Our website uses an encrypted HTTPS connection. Access to your details is limited to the people who need them to handle your repair. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.
Your rights
In line with applicable UAE data protection law, including Federal Decree-Law No. 45 of 2021, you can ask us to access, correct or delete the personal information we hold about you, or to stop contacting you. Contact us using the details below and we will respond within a reasonable time.
Children
Our services are intended for adults. We do not knowingly collect personal information from children under 18.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version is always on this page, with the date it was last updated.
Contact us
Repair UAE Appliances
Email: info@repairuaeappliances.com
Phone and WhatsApp: +971 50 880 8179